Trilingual Technical Support Specialist | Saas Bcn

As an Trilingual Technical Support Specialist , working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

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Key Responsibilities

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• Oversee end-to-end management of technical incidents via phone support.
  
• Promptly resolve technical issues, collaborating with cross‑functional teams.
  
• Analyze requirements and offer effective solutions for client needs.
  
• Ensure compliance with Service Level Agreements in all client interactions.
  
• Clearly communicate technical information to diverse audiences.
  
• Efficiently manage tickets, prioritizing based on ur...