Found Description
(California, Florida, Texas State License)
About the Role
Gallagher Bassett, a premier multiline claims services provider, is looking for USRNs to join their Workers' Compensation Triage program. This position provides an opportunity to deliver high-quality triage services while working in a dynamic, fast-paced environment that supports injured workers across the United States.
Primary Duties and Responsibilities
- Receive inbound calls from injured workers and employers.
- Conduct structured assessments using approved protocols.
- Provide guidance and instructions based on protocol outcomes.
- Escalate calls promptly when defined criteria are met.
- Collect and verify required case information (demographics, employment details, injury data).
- Document all interactions accurately in designated systems.
- Perform follow‑up calls as required to reassess and update case records.
- Delive...