Triage & Communications, Customer Complaints Appeals Office

Is this role right for you?

In this role you will:
• Contributes to the Intake team by acting as the first point of contact for customers who engage the CCAO as part of the Complaint Resolution Process.

• The incumbent will contribute to a high performing team by adhering to our ScotiaBond values and promoting a client centric experience that creates value to our clients.

• Support effective handling of complaint intake for the CCAO which includes:

o ensuring the completeness, accuracy and timely completion of various administrative tasks associated with opening cases, distributing correspondence to the appropriate manager and responding to customer contacts both written and verbal.
o consistent adherence to Service Level Agreement standards and time frames when responding to customers.

• Foster good working relationships with other units in the Complaint Resolution Process both within the Bank (i.e. Escalated Consumer Customer Concerns O...