Tri-Lingual Contact Center Specialist | AI-Enabled Support

Mastercard in Mexico City is seeking a Specialist for its Contact Center to enhance the customer experience through problem-solving and service excellence. The candidate will handle customer inquiries effectively and demonstrate AI literacy.

The position requires strong analytical skills and proficiency in English, with additional language skills in French, Portuguese, or Mandarin preferred. This role demands collaboration across teams and the ability to manage multiple priorities effectively.