Travel Experience Associate - Hotel Reservation

Atain is looking for dedicated and customer-focused individuals to join our growing team in Alabang. As a Customer Service Representative, you will be the first point of contact for customers, delivering high-quality service and ensuring a positive overall experience.

Key Responsibilities

• Handle customer inquiries and concerns via phone, email, and other communication channels regarding hotel availability, room rates, and amenities
• Book, modify, and cancel hotel reservations quickly and accurately
• Deliver exceptional customer service by addressing inquiries, concerns, and complaints
• Provide accurate and comprehensive information about products and services
• Maintain detailed and organized records of customer interactions
• Identify upselling opportunities and collaborate with Sales & Marketing teams
• Support continuous improvement in customer service processes and procedures
• Willing to...