Found Description
Shape extraordinary travel experiences at American Express as a Travel & Concierge Experience Manager. Utilize your bilingual capabilities to elevate team performance and customer satisfaction.
Within the TCE Canada Operations, you will coach Team Leaders and Travel Consultants, focusing on performance enhancement and creating an inclusive team culture. Your role will be instrumental in redefining the customer journey through exceptional service delivery.
Key Responsibilities:
• Coach and mentor Team Leaders to surpass performance metrics
• Cultivate a feedback-rich environment for colleague engagement
• Drive customer service excellence through innovative travel solutions
• Support personal growth and inclusion within your teams
• Establish partnerships with key suppliers to enhance travel offerings
Requirements:
• At least 3 years in leadership, especially in guiding other leaders
• Proficient in French, both oral and written
• Understanding of travel...
Within the TCE Canada Operations, you will coach Team Leaders and Travel Consultants, focusing on performance enhancement and creating an inclusive team culture. Your role will be instrumental in redefining the customer journey through exceptional service delivery.
Key Responsibilities:
• Coach and mentor Team Leaders to surpass performance metrics
• Cultivate a feedback-rich environment for colleague engagement
• Drive customer service excellence through innovative travel solutions
• Support personal growth and inclusion within your teams
• Establish partnerships with key suppliers to enhance travel offerings
Requirements:
• At least 3 years in leadership, especially in guiding other leaders
• Proficient in French, both oral and written
• Understanding of travel...
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