Travel & Concierge Experience Bilingual Manager

Job Description

A successful Manager within American Express Travel & Concierge Experience (TCE) has a passion for delivering extraordinary service and demonstrates leadership ability to inspire their team and build connections and engagement to drive outstanding business results. This role will lead teams within TCE Canada Operations and coach a highly skilled and motivated group of Team Leaders and Travel Consultants who design unforgettable trips and experiences for our Premium Card Members.

Responsibilities

• Inspire Team Leaders and their teams to achieve and exceed goals by providing outstanding coaching, training, and development, and by rewarding and recognizing results.
• Transform the TCE Customer experience by elevating service delivery, improving how we source the best travel and concierge experiences for customers, and enhancing communication.
• Engage Team Leaders and their teams by building and...