Travel Account Specialist

Job Description

We are seeking Travel Account Specialists to assist clients with flight, hotel, and travel-related inquiries. This role focuses on ensuring smooth bookings and delivering accurate information to create excellent customer experiences.

Key Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, and cancellations
• Provide accurate details on travel options, schedules, and promotions
• Maintain updated records of customer interactions
• Escalate complex concerns to supervisors when necessary
• Meet service quality and customer satisfaction targets

Schedule & Training

• Rotating shifts, including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Qualifications

• At least High School or Senior High School graduate
• Exc...