Transition Lead (Transition Program Owner)

Req ID:    

We are currently seeking a Transition Lead (Transition Program Owner) to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

1) Transition Planning & Strategy (Digital Workplace)
• Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria
• Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality
• Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
• Define RACI, communication plan, escalation matrix, and cross-tower dependency map
• Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
• Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)

2) Knowledge Transfer & Service Readiness<...