Transfusion Field Service Management Role

Werfen is seeking a Transfusion Field Service Management Role to lead teams in delivering exceptional service. This field-based position requires up to 80% travel across North America.
In this management role, you will provide direction and support to a team of field service engineers dedicated to customer success. A strong background in service and support, with at least 7 years of experience—and 2 years in leadership—is essential. Your work will revolve around creating improved processes and solutions.
Key Responsibilities:
• Oversee a dedicated team delivering quality field service
• Monitor KPIs and set performance objectives
• Implement technical initiatives for enhanced operations
• Tackle escalated customer issues with direct on-site action
• Assist engineers in troubleshooting technical challenges
Requirements:
• Associate's Degree in Electronics, Biomedical Engineering or similar
• Minimum 7 years in healthcare service environments
• Experience...