Transformative Support Leadership at Clio

Pioneer the future of customer support as the Senior Director at Clio, enhancing legal tech engagement through AI. Oversee a large, innovative support team dedicated to excellence.
Clio is seeking an exceptional leader to spearhead customer support initiatives, focusing on the integration of AI technologies into support workflows. You will direct a diverse, global team while driving strategies that enhance customer satisfaction and optimize support operations. This role is vital for ensuring that Clio's support remains a competitive edge in the rapidly changing legal landscape.
Key Responsibilities:
• Develop support frameworks tailored to each product's complexity
• Lead initiatives for AI channel deployment in customer service
• Establish proactive support partnerships for better experiences
• Track and improve key performance metrics effectively
• Manage multi-channel support service delivery
Requirements:
• Proven leadership in high-growth customer suppor...