Transformational Product Manager at Ingram Micro

Lead the evolution of Ingram Micro’s global contact center with the Senior Product Manager role. This hybrid position focuses on AI-enhanced customer engagement and platform optimization.
Ingram Micro seeks a Senior Product Manager for its Contact Center Platforms to enhance customer experiences through advanced technologies. You will own the NICE CXone platform, driving improvements in operational efficiency and customer satisfaction. This position requires deep expertise in product management and contact center technologies, guiding the implementation of intelligent automation and data-driven strategies.
Key Responsibilities:
• Own the global strategy and execution for NICE CXone
• Standardize IVR flows and queue configurations across regions
• Lead initiatives to stabilize platform performance
• Define and execute AI-enabled customer experience strategies
• Deliver omnichannel capabilities that enhance service consistency
Requirements:
• Bachelor’s Degree ...