Transformation Specialist - HR

Our client's People & Culture function is transforming the way it delivers HR to its people, moving from a reactive, high-touch model to a structured, technology-enabled shared services operation. 

This is a hands-on role for someone who thrives on turning messy, manual processes into simple, scalable ones. You'll work across self-service and workforce operations to stabilise current state issues, redesign core processes, and support the rollout of new technology and automation, all while keeping the employee experience front and centre.
What You'll Be Doing

• Identifying and fixing service delivery issues, manual workarounds, duplication, inconsistent processes across the People Shared Services function
• Running end-to-end process reviews: mapping current state, spotting pain points, and validating findings with stakeholders
• Designing future state processes that are efficient, scalable and customer-centric, includ...