Trans Global Call Centre Team Leader

Lead a dynamic team at Trans Global Service as a Call Centre Supervisor. Focus on agent coaching and operational excellence while fostering customer satisfaction every day.
As the supervisor at Trans Global Service (TGS), you will oversee the daily functions of a call centre team specializing in appliance repair. This operational leadership role demands effective training, performance monitoring, and quality assurance across all service interactions. You will play a crucial role in maintaining high service standards and addressing customer escalations.
Key Responsibilities:
• Lead and support a team of customer service agents
• Train and onboard agents for effective service delivery
• Monitor and report on team KPIs regularly
• Manage daily call queues to meet service expectations
• Handle escalated customer issues with finesse
Requirements:
• 1+ year of experience in call centres or customer service
• Previous leadership or coaching experience beneficial<...