Training Supervisor (Sta. Rosa, Laguna)

Description

Essential Functions and Responsibilities:

• Facilitation and Delivery
• Conduct onboarding and refresher training sessions for new and existing employees.
• Ensure training is engaging, effective, and tailored to various learning styles.
• Team Leadership and Support
• Supervise trainers or training specialists, providing guidance and performance feedback.
• Coordinate with team leaders and department heads to identify training needs.
• Performance Monitoring
• Track training effectiveness through assessments, feedback, and performance metrics.
• Identify skill gaps and recommend targeted learning interventions.

Requirements

Minimum Job Requirements (Education, Experience, Skills):

• Bachelor’s Degree holder
• At least 2 years of experience as a Training Lead/Supervisor in the call center industry is required.
• Proficiency in...