Training & Quality Manager – IT as a Service

Responsibilities

• Developing and delivering comprehensive training programs for new and existing Helpdesk employees
• Identifying training needs and designing tailored learning solutions to address skill gaps
• Leading a team of Trainers and ensuring high-quality, engaging training delivery
• Continuously evaluating and enhancing training materials and methods to improve learner outcomes
• Collaborating with department heads to align training with business goals and objectives
• Maintaining training records and reporting on programme effectiveness
• Providing coaching and mentoring to support the professional development of the Helpdesk team

Qualifications

• 5+ years of experience in a BPO training or learning and development role (required)
• Proven track record of designing and implementing successful training programmes
• Strong facilitation and presentation skills with...