Training & Qa Supervisor - Call Center

Training & Quality Assurance Supervisor
Location:
Blvrd Gral Rodolfo Sánchez Taboada ****, Zona Urbana Rio, ***** Tijuana, B.C.
Schedule:
Morning shift (6:00 AM – 3:00 PM, with flexibility in earlier and later shifts if needed)
About the Role
We are seeking a results-driven Training and Quality Assurance Supervisor to lead and strengthen our Training and QA teams.
This role is critical in driving performance, improving processes, and ensuring consistent service quality across operations.
The ideal candidate will combine leadership, analytics, and coaching skills to create effective feedback loops between training and quality functions, ensuring continuous improvement and alignment with client expectations.
Key Responsibilities
Lead, coach, and develop Trainers and Quality Analysts
Oversee quality monitoring, audits, and performance evaluations
Design and enhance training programs, QA scorecards, and evaluation frameworks
Analyze pe...