Training & QA Lead: Elevating Agent Readiness

CallTek, Inc. is seeking a Training and Quality Assurance Supervisor to oversee training and QA functions at our General Santos office. The role involves developing and managing training programs while ensuring the quality of service delivery through effective QA practices.

The ideal candidate will demonstrate strong leadership abilities, excellent communication skills, and a commitment to continuous improvement. This on-site role requires collaboration with various departments to enhance agent performance and compliance with standards.