Training & QA Lead — Elevate Quality & Performance

Redial BPO in Mexicali is looking for a Training & Quality Assurance Supervisor to enhance training strategies and oversee quality assurance processes. This results-driven position requires strong leadership, coaching, and analytical skills to align training with client expectations.

Responsibilities include guiding Trainers and Quality Analysts, conducting performance evaluations, and collaborating with internal teams. Candidates should have call center experience and a solid background in training or quality assurance.

This role offers opportunities for career growth and a collaborative work environment.