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Direct message the job poster from E-SolutionsAccount Manager@ E-Solutions | Relationship Building, Sourcing.Role: Training Manager(Call center)Location : Monterrey and Saltillo, Mexico( Onsite role)Status: Full-timeThe primary role is to lead all Call Center and Client Teams new hire and on floor training activities including in house trainer development.
Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Call Center employees.ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:Plan batches w.r.t NHs and Refresher trainings for the projects assigned.Review Existing Training Materials and Identify need for updating the same.
Should be able to create new content as and when necessaryHelp in designing KRAs for the team and periodically review trainer performance vis-a-vis production performance at regular intervals.Conduct and periodically review contents of the init...