Training Lead for Customer Relations Team

Join Honda Canada as a Training Lead focusing on Customer Relations. This hybrid position requires one day in the Markham office, with the rest dedicated to remote work.
As the training lead, you will be responsible for onboarding new employees and ensuring their ongoing development in various customer-related skills. Your expertise in training, case management, and collaboration with other departments will enhance overall service delivery. Strong interpersonal skills are key to fostering relationships within the team and across departments.
Key Responsibilities:
• Create onboarding and ongoing training materials
• Manage new hire training and nesting periods
• Deliver continuous skill enhancement training
• Assist with Tier 2 and 3 case handling
• Complete additional tasks as assigned
Requirements:
• College diploma in a related area
• At least 5 years of experience in call centers
• Bilingual proficiency in French and English is a plus
• Knowledgea...