Training Assistant Manager

Company Overview

Everise is a global experience company dedicated to elevating customer experiences. We employ a people‑first culture, celebrate diversity, and invest heavily in our culture. With centers worldwide and robust work‑at‑home programs, we bring together people who think differently.

Position Purpose

The Assistant Manager – Training is responsible for daily management of reporting systems and support of Trainers and the Training Manager. The primary role is to ensure that reports and trainer observations are completed to meet or exceed the standards set forth by Everise and the client. This role is required to complete the Train‑The‑Trainer new‑hire training and certification courses prior to the start of the first Agent/Representative new‑hire training class within their respective site. Success is measured by training throughput, 90‑day retention/KPI performance and Training NPS Survey results.

Job Responsibilities

• Ensure...