Found Description
Join as a Training Advisor, focusing on maximized performance in the Customer Experience Centre. Your role will pivot on delivering transformative training aligned with business objectives.
This position requires you to facilitate learning experiences that boost advisor skills in product knowledge and operational processes. By monitoring calls, you will provide critical feedback that fosters improvement and encourages collaboration. This role emphasizes a strong partnership with team leaders to track progress and adapt training initiatives.
Key Responsibilities:
• Design and implement training programs for advisor skill development
• Provide support and guidance during the onboarding process
• Foster an engaging learning environment via interactive methods
• Evaluate advisor call performance and provide constructive feedback
• Maintain communication with team leaders for performance assessment
Requirements:
• Relevant college diploma
• 2 to 4 years in trai...
This position requires you to facilitate learning experiences that boost advisor skills in product knowledge and operational processes. By monitoring calls, you will provide critical feedback that fosters improvement and encourages collaboration. This role emphasizes a strong partnership with team leaders to track progress and adapt training initiatives.
Key Responsibilities:
• Design and implement training programs for advisor skill development
• Provide support and guidance during the onboarding process
• Foster an engaging learning environment via interactive methods
• Evaluate advisor call performance and provide constructive feedback
• Maintain communication with team leaders for performance assessment
Requirements:
• Relevant college diploma
• 2 to 4 years in trai...
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