Trainer : UK Financial Customer Service

Description

• Develop and deliver training programs for financial customer service representatives.
• Evaluate training needs through ongoing research and feedback from team members.
• Provide coaching and support to enhance team performance and customer service skills.
• Monitor and assess the effectiveness of training programs and make adjustments as necessary.
• Ensure compliance with industry standards and regulations in all training materials.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 35 years of experience in training or relevant customer service roles.
• Skills and Competencies: Strong understanding of banking and financial services.
• Skills and Competencies: Experience in BPO and call center environments.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Qualities and Trait...