trainer-Retail account

Key Responsibilities

• Deliver New Hire, Product, Process, Systems, and Refresher Training
• Facilitate TraintheClass (TTC) and onboarding sessions
• Support Knowledge Transfer (KT) and accurate knowledge capture from SMEs
• Develop and maintain training materials (decks, job aids, assessments)
• Conduct certifications, knowledge checks, and readiness evaluations
• Identify learning gaps and provide coaching or refresher support
• Collaborate with Operations, QA, WFM, and Delivery teams
• Participate in training governance, readiness reviews, and rampup support
• Ensure training content aligns with SOPs and client expectations
• Strong facilitation and presentation skills
• Clear verbal and written communication
• Ability to explain complex processes simply
• Coaching mindset and learner-focused approach
• Organized, detail-oriented, and adaptable