Found Description
Job Overview
On-site – Quezon City, 3‑5 Years of Experience, Bachelor’s Degree, Full‑time
Benefits
- Employee Recognition and Rewards: Performance Bonus, Incentives
- Government Mandated Benefits
- Insurance (Health & Wellness): HMO
- Work‑Life Balance
Training & Development Responsibilities
- Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
- Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
- Provide feedback and coaching to agents on process, quality, best practices, and support On‑The‑Job Training (OJT).
- Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
- Attend weekly calibration calls with client/internal teams as per th...