Trainer – Process Training Operations (WFO, Cebu)

Operational consistency begins with strong training leadership. Fusion CX is hiring a Trainer to manage new hire training throughput, support nesting performance, and ensure operational readiness across customer service programs. This role is ideal for professionals searching for process trainer jobs in Cebu and looking to build a career in training delivery, operational coaching, and performance development within customer experience operations.

Job Description:

About the Role

You will oversee end-to-end training activities, including classroom sessions, nesting support, and ongoing performance monitoring. The role requires active involvement in coaching, audit reviews, and ensuring that new hires meet operational performance benchmarks during the training lifecycle.

Key Responsibilities

• Manage New Hire Training (NHT) throughput across classroom sessions, nesting stages, and end-to-end training delivery.
• M...