Found Description
Job Requirements
- Strictly College Graduate of CEC, IT or any tech related courses
- Atleast 1 year Experience as a Trainer in BPO industry
- Experience in doing product specific training and/or upskilling
- Experience doing Training Needs Analysis is a plus
- Experience handling blended accounts
Responsibilities
- Conduct training sessions and orientations for new and existing employees
- Develop and prepare training materials, manuals, and presentations
- Assess employees’ skills, knowledge, and performance gaps
- Provide coaching and guidance to improve work performance
- Monitor and evaluate training effectiveness and progress
- Maintain training records, attendance, and reports
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