Found Description
About First Advantage
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry, supplying background screening, identity solutions, and verification services.
Role Overview
As an Operations Trainer, you will onboard new talent, conduct upskilling, and ensure teams are equipped with knowledge and confidence.
Responsibilities
- Conduct new hire and upskilling training on product and system processes.
- Periodically update training materials and content to maximize learner engagement.
- Deliver refresher sessions based on areas of improvement highlighted by Operations teams.
- Manage training reports, ensuring 100% data accuracy and integrity.
- Maintain high pass rates, meet training output objectives, and control attrition.
- Ensure consistent scoring & feedback delivery approach for all participants.
- Keep employees updated on new process upda...