Trainer | Local Telco Account

About The Role

We are seeking driven individuals who are ready to take on the challenge of imparting new skills and knowledge to our new and existing employees. As a Training Specialist, you will play a pivotal role in training our new agents and collaborating with site leadership on various training initiatives.

Your responsibilities will include:

• Conduct engaging classroom and virtual training sessions for new hires.
• Utilize diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to drive impactful learning and enhance performance.
• Design learning experiences aligned with business objectives.
• Ensure new hires undergo communication training courses.
• Maintain updated records of training curriculums and materials.
• Identify individual and team skill gaps.
• Provide assistance during the nesting period.
• Understand metrics and their impact on performance...