Trainer Instructional Designer (Hybrid Role)

Overview

The Contact Center Trainer & Instructional Designer is a dual-function role responsible for the delivery of high-quality training programs across the contract centre, while also leading the end-to-end design, development, and maintenance of comprehensive learning materials across multiple platforms and tools. It requires excellent communication skills and highly effective collaboration with multiple teams and subject matter experts.

This role combines the day-to-day operational responsibilities of a Contact Centre Trainer with the strategic learning design responsibilities of an Instructional Designer. The successful candidate will facilitate onboarding, upskilling, and continuous development programs while ensuring all learning materials are up-to-date, effective, and aligned with business goals, customer experience standards, compliance requirements, and operational performance targets.

Responsibilities

Training Delivery & Facilitat...