Found Description
On-site - Cebu 3-5 Yrs Exp Diploma Full-time
Job Description
- Assigns appropriate pre-study work, as defined by client and Individual training organization
- Consistently and thoroughly completes required tracking and reporting tasks
- Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
- Conducting outlier, Vitality and ad hoc client/process related training
- Support service levels by being productive whenever required
- Training the new and old team members on SOPs
- Collaborating with teams for creating and designing new training content
- Monitor calls on Soft Skills, Process & Compliance Parameters
- Provide Coaching & Feedback to enhance agent performance.
- Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans
- Keep the Floor advisors updated on new pro...