Trainee - Voice Operations (DPO)

Key Responsibilities

• Handle inbound and outbound calls using voice modulation and accent skills to address customer inquiries and provide accurate information.
• Resolve customer issues and complaints efficiently by applying operational management techniques, ensuring high levels of customer satisfaction.
• Adhere to established processes and protocols to maintain high-quality customer service and SLA compliance.
• Participate in training sessions to improve product knowledge and communication skills, actively engaging in self-directed learning.
• Gather customer feedback and suggest process improvements to enhance service quality and operational effectiveness.
• Comply with company policies and guidelines, including those related to confidentiality and ethical conduct.

Skill Requirements

• Basic knowledge of voice and accent modulation techniques.
• Familiarity with customer service...