Trading Technology Voice Analyst (Toronto)

Job Overview

Attendance On‑Site Job number 27521 Category Senior Professional Status: Permanent Type of Contract Permanent Schedule: Full‑Time Full Time / Part Time? Full‑Time Posting date 18-Jul-2025 Location: Toronto, Ontario City Toronto Province/State Ontario Area(s) of interest: Information technology

This position supports Electronic Trading and Market Making at National Bank Financial Group.

Responsibilities

• Manage, maintain and support Symphony Cloud 9 (C9) trader phone and NTR (Nice Total Recording) solutions.
• Configure, monitor and troubleshoot telephony infrastructure and call recording systems.
• Provision new users, manage access control, configure button layouts, and ensure correct routing of trader calls.
• Provide training and support for end users.
• Manage private wire connections, intercom circuits, and Hoot & Holler setups, as well as call routing configurations, call groups, IVR menus, and rep...