Found Description
Job Description
- Handle complex cases, escalations, and non-standard certification scenarios; act as the first point of escalation for client and affiliate queries.
- Process certification files in line with Business Rules, Country Instructions, and productivity/quality targets.
- Accurately encode and review data in relevant systems based on trade documents, ensuring completeness and correctness.
- Ensure all certificates and registrations comply with contract requirements and applicable guidelines.
- Coordinate client requests and provide timely, professional responses to ensure client satisfaction.
- Facilitate trade through timely and accurate issuance of Certificates of Conformity in line with applicable rules and KPIs.
- Ensure accurate data entry (fees, invoice numbers, job numbers, etc.) across systems and portals.
- Follow up on and support timely collection of client payments.
- Handle daily operational coordinat...