Track Lead - Cisco Unified Communications

Track Lead - Cisco Unified Communications (India)

Job Summary

The Track Lead for Support & Operations plays a critical role in managing operational efficiency and driving continuous improvement within the team. This position emphasizes problem‑solving, adherence to client SLAs, and the empowerment of team members through effective leadership and communication. The Track Lead ensures that the support team meets client expectations while fostering a culture of innovation and excellence.

Key Responsibilities

1. Enhance operational efficiency by implementing and optimizing on‑premise Cisco collaboration systems, ensuring accurate management reporting and streamlined information flow.
2. Analyze client requirements and ensure the support team effectively utilizes on‑premise Cisco collaboration tools to meet and exceed client expectations.
3. Lead and mentor the project team, fostering transparent communication regarding project goa...