Tour Reception Representative (Cancún)

Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance with Company operating standards.

• Coordinate the daily opening and closing of Tour Desk.
• Perform daily maintenance to Concierge Assistant.
• Ensure that data from the property management system is imported to Concierge Assistant on a daily basis.
• Process daily call list from the property management system for the VSC’s.
• Assign arrivals to VSC’s in the property management system.
• Log all General Information appointments/inquiries in GI Log.
• Distribute premiums to guests who have toured.
• Ensure that Starpoints distributed to guests for touring are submitted to corporate for redemption.
• Prepare and maintain daily tour booking schedule.
• Screen all customer acti...