TouchBistro Senior Manager of Product Support

Become a key player at TouchBistro as the Senior Manager of Product Support. Oversee customer support and WFM teams to foster exceptional service in the SaaS realm.
In this pivotal leadership role, you will apply your extensive 8+ years of experience in support management to enhance the customer experience. Your responsibilities will include managing technical escalations, improving operational efficiency, and leveraging metrics for performance enhancement. Work collaboratively across departments to eliminate barriers in customer interactions.
Key Responsibilities:
• Own daily operations to maintain performance standards
• Collaborate to resolve customer experience issues swiftly
• Drive rapid solutions for critical customer escalations
• Develop QA frameworks to improve service metrics
• Implement coaching strategies to boost team effectiveness
Requirements:
• Minimum 8 years in SaaS or B2B support leadership
• Proven track record in managing technical es...