Found Description
Join our Estate and Trust Service team in Toronto as a Service Specialist dedicated to operations excellence. Drive service quality, resolve issues and support strategic initiatives in a full-time capacity.
This role requires exceptional relationship management, problem-solving, and analytical skills as you collaborate with front office professionals. You will champion service quality, manage escalations, and utilize your operational expertise to ensure seamless service. Additionally, you will monitor SLA compliance, analyze performance gaps, and develop improvement strategies.
Key Responsibilities:
• Provide expert support for service escalations
• Monitor and coach SLA performance across operations
• Conduct research to resolve operational inquiries
• Identify trends and propose solutions to service gaps
• Document processes and maintain clear communication with stakeholders
Requirements:
• Bachelor’s degree or relevant experience
• 1+ years in banking, ...
This role requires exceptional relationship management, problem-solving, and analytical skills as you collaborate with front office professionals. You will champion service quality, manage escalations, and utilize your operational expertise to ensure seamless service. Additionally, you will monitor SLA compliance, analyze performance gaps, and develop improvement strategies.
Key Responsibilities:
• Provide expert support for service escalations
• Monitor and coach SLA performance across operations
• Conduct research to resolve operational inquiries
• Identify trends and propose solutions to service gaps
• Document processes and maintain clear communication with stakeholders
Requirements:
• Bachelor’s degree or relevant experience
• 1+ years in banking, ...
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