Toronto IT Support Analyst Position

Lead the charge in IT support as an IT Support Analyst in Toronto. This role ensures exceptional service while addressing user technical issues and providing training on key applications.
This position calls for a candidate with 2-3 years of service desk experience, focusing on incident management and user support. You will assist with Microsoft-based applications, particularly Office 365, and provide essential in-house training. A strong customer service orientation is essential for this role.
Key Responsibilities:
• Owning user problems and tracking resolutions
• Offering training on desktop applications like Adobe and Office 365
• Assisting external clients with various IT needs
• Administering user accounts in Active Directory and Office 365
• Working on computer hardware setup and deployment
Requirements:
• 2-3 years in a similar technical support role
• Familiarity with network troubleshooting and mobile device support
• Demonstrated communication...