Toronto Insurance Representative with Sonnet

Become a key player at Sonnet as an Insurance Representative, based in Toronto, Ontario. Focus on delivering superior customer service for policy management and billing inquiries using your insurance acumen.
This role emphasizes effective communication and technical skills to assist customers with policy changes and billing questions. You will also leverage technology to achieve first-contact resolution while maintaining regulatory compliance. Collaboration with peers will be essential in optimizing the overall customer experience and exploring additional sales opportunities.
Key Responsibilities:
• Respond to billing and policy-related inquiries
• Support customers online with Sonnet’s digital tools
• Provide timely and empathic service in multiple formats
• Collaborate with teams to address service issues
• Document decisions and exceptions in Salesforce
Requirements:
• 2-4 years of experience in property and auto insurance
• Active Ontario OTL/RIBO lice...