Found Description
Join Toronto Hydro as the Manager of Customer Projects to spearhead modernization initiatives enhancing customer journeys. This hybrid role leverages Agile methodologies to drive impactful changes.
In this position, you will oversee customer experience initiatives that aim to improve satisfaction and operational effectiveness across various service platforms. Collaborate closely with stakeholders, using data-driven insights to navigate digital transformation and enhance customer‑centric solutions.
Key Responsibilities
- Lead a team in creative customer experience projects
- Monitor and analyze customer journey data and KPIs
- Drive continuous improvement through emerging technologies
- Gather business requirements for solution design
- Maintain solid stakeholder relationships for project success
Requirements
- Degree in Information Technology, Engineering, or Business
- At least seven years in ...
Ready to Apply?
Submit your application for Toronto Hydro Manager Customer Projects at Toronto Hydro
Apply Now