Toronto Client Solutions Team Leader

Elevate client experiences as the Client Solutions Team Leader in Downtown Toronto. Oversee operations and retention initiatives in a full-time office environment.
In this leadership role, you will manage high-performing teams across various functions, ensuring a best-in-class service delivery. Your mission focuses on creating operational efficiencies while achieving ambitious retention and revenue targets. Expertise in analytics and client relationship management will set the foundation for your success.
Key Responsibilities:
• Mentor teams to achieve key performance indicators
• Strategize client retention and relationship management
• Oversee daily operations for client onboarding and support
• Champion first call resolution initiatives for satisfaction
• Analyze service interactions for quality assurance
Requirements:
• Minimum 5 years in high-volume Call Centres
• 5 years leading qualified-level teams
• Demonstrated analytical skills for data-drive...