Toronto Client Solutions Manager Position

Elevate client experiences as a Client Solutions Manager in downtown Toronto. Lead a dynamic team focused on operational excellence and First Call Resolution in a collaborative environment.

This leadership role emphasizes driving client satisfaction through effective management of onboarding, credit operations, and retention strategies. You will guide your team using proven leadership skills while enhancing service quality and building strong client relationships. Your analytical expertise will help analyze churn and implement effective strategies, ensuring a direct impact on revenue growth.

Key Responsibilities: • Coach teams to significantly enhance client journeys • Oversee daily operations of onboarding and credit teams • Champion First Call Resolution initiatives across all channels • Conduct performance reviews and ensure quality assurance • Analyze churn patterns to develop and implement strategies

Requirements: • 5+ years in a high-volume call centre ...