Found Description
Plaza Manager Responsibilities 1) Toll Management and Quality Assurance: • Plan, execute, and monitor all aspects of toll operations to ensure adherence to quality standards and procedures. • Investigate discrepancies, violations, and operational issues to maintain revenue integrity. • Supervise front desk administration, Point of Sale operations, and customer service interactions. • Manage toll collection operations daily, including staff direction and performance monitoring. • Monitor toll collection performance, identify improvements, and implement service enhancements. 2) Traffic Flow Management and Technical Support: • Utilize monitoring software and tools to optimize traffic flow at toll plazas. • Ensure all equipment and systems function optimally for efficient toll collection. • Provide operational and technical guidance to staff, advising on operational matters. • Conduct traffic surveys to inform decision-making and enhance service delivery. • Handle end-user complaints promp...