Found Description
Role description
Responsible on working all tickets and other operational tasks.
Role accountabilities
- Backup and Restore
- Ensure regular system backups in place
- Manage and configure backup toolset
- Perform quick system restores for disaster recovery purposes
- IT Asset Management
- Apply industry best practices in maintaining and operating hosting and networking assets
- Asset Change Management. Maintenance and improvements on CMDB
- Monitoring and Events Management
- Provide fast and quality solutions to outages detected by our monitoring tool
- Resolve issues that has high customer impact
- Provide indebt root cause analysis, and apply logical solutions
- Identify and Access Management
- Act as control and enact identity policies
- Provide SSO integration on accredited external sites/application...