Found Description
Become an essential TLM Consultant at ADP, solving client software and hardware queries in Time and Labor Management. Be part of a hybrid team focused on optimizing attendance calculations and client satisfaction.
As a TLM Consultant, you will build lasting relationships while addressing client challenges. This position requires bilingual proficiency in French and English, exceptional customer service skills, and knowledge of technical support. You will work closely with team members across sales and client services, ensuring effective solutions while adhering to call metrics and best practices.
Key Responsibilities:
• Engage with clients to understand software challenges
• Resolve Time and Attendance related software questions
• Follow best practices for exceptional client service
• Meet call metrics as required
• Optimize Time and Labor Management interfaces
Requirements:
• Bilingual: French & English
• Proven record in customer service
• Familiarity ...
As a TLM Consultant, you will build lasting relationships while addressing client challenges. This position requires bilingual proficiency in French and English, exceptional customer service skills, and knowledge of technical support. You will work closely with team members across sales and client services, ensuring effective solutions while adhering to call metrics and best practices.
Key Responsibilities:
• Engage with clients to understand software challenges
• Resolve Time and Attendance related software questions
• Follow best practices for exceptional client service
• Meet call metrics as required
• Optimize Time and Labor Management interfaces
Requirements:
• Bilingual: French & English
• Proven record in customer service
• Familiarity ...