Found Description
- Responsible for supervising and directing all customer experience and support services activities within their functional area.
- Produce, monitor, and evaluate accurate and actionable daily, monthly, quarterly KPI reporting to manager.
- Support customer retention and the building out the store sales strategy.
- Disseminate sales and marketing information regarding products and services to appropriate team members.
- Ensures customers are promptly, courteously, and professionally served and their questions and problems effectively resolved.
- Execute training and maintain department and cross functional process workflows and documentation providing best-in-class customer experience satisfaction.
- Execute technical support services and ensures resolution of customer complaints in a timely, professional manner.
- Responsible for execution of customer communication for distribution center changes, routing changes, product avail...
Ready to Apply?
Submit your application for TL Retail (Onsite: Cebu) at TASQ Staffing Solutions
Apply Now