Tile and Stone Source Customer Service Specialist

Become a Customer Service Specialist at Tile and Stone Source, central to enhancing client satisfaction and order management. Help greet clients, fulfill orders, and drive sales success daily.
In this role, you’ll welcome customers, manage phone calls, and support order fulfillment processes while assisting the sales team. Attention to detail and excellent communication are key to delivering quality service in a busy retail atmosphere. Your organizational skills will ensure efficient operations.
Key Responsibilities:
• Answer customer calls and provide immediate assistance
• Process and input purchase orders accurately
• Manage product ordering to align with sales timelines
• Aid sales associates with customer inquiries
• Notify clients when their products arrive
Requirements:
• Proficient in MS Office suite
• Experience with operating point of sale systems
• Outstanding verbal communication skills
• Previous customer service experience in retail
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