Tier 3 Tech Support Analyst: SQL, ERP & Escalations

Jobtailor in Lahore is seeking a Tier 3 customer support engineer to act as the escalation point for complex product and integration issues, perform root cause analysis, and document findings. You will write advanced SQL queries, diagnose billing/ERP workflows, collaborate with R&D, and maintain knowledge base articles while communicating clearly with clients.

The role requires 2+ years in technical customer support, strong SQL skills, and excellent communication.